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Message Search issue within Yahoo! groups.


I couldn’t get Search Messages to work in one of my Yahoo groups. I knew the term was there and yet no matter what I did, Search couldn’t find it. I wrote to Customer Support and actually received a reply. 🙂   If anyone else is experiencing this, here is their answer.

————————————————————————————————————

Thank you for writing to Yahoo! Groups.

Before I go into addressing your concern, I’d like to first apologize
for the delay in my responding to your inquiry. We are committed to
answering your questions as quickly and accurately as possible. However,
we are currently receiving unusually high volumes which caused the
delayed response.

I understand that you are experiencing a message search issue within
your Yahoo! group. I apologize for any inconvenience this has caused.

Carolyn, we are aware of the problem causing this situation and we are
happy to let you know that the team is in the final stages of switching
over to a new message search system that will fully restore this
functionality. We hope to complete this migration in the next 3-4 weeks.
Thank you for your patience while we work to resolve this issue.

See this blog post for background and updates on the progress of the
migration:

http://www.ygroupsblog.com/blog/2010/02/22/update-on-message-search-issue/

Again, I apologize for any inconvenience this has caused and appreciate
your patience. If you have any other questions or concerns, please feel
free to contact us back. We’re always more than happy to help and we
appreciate all feedback that helps us identify ways to maintain and
improve our services.

Thank you again for contacting Yahoo! Groups.

Be sure to check the Official Yahoo! Groups Blog for the latest updates
about Yahoo! Groups.

http://www.ygroupsblog.com/blog/

Regards,

Eric

Yahoo! Groups Customer Care
Groups E2Y

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